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C2 – Communication and Conflict – Resolving the Two and Improving Relationships



When conflict occurs, many of us become tense or anxious at the thought, preferring to avoid it at all costs, while others tackle it head on, often alienating others in the process.  Both strategies can end up making the situation even worse.  Whether it is a misunderstanding over who did what, a clash of ideas, or a tangle of personal relationships, conflict is inevitable in any workplace.  The bottom line, though, is this:  The root cause of conflict is often poor communication, which might include no communication, miscommunication, or misunderstandings.  What part do each of us play in the resolution of conflict? 

While conflict is a natural, normal, and even healthy part of any relationship, it is through deliberate, skillful, and respectful communication that we can help the relationship grow and improve while resolving the conflict before it becomes worse.  Let’s talk about what it takes to be able to be heard, hear others, and stop the cycle from continuing. 



Important Session Information:



Registration for this session has ended
Session ID:
1464319
Credits Available:
(6) Clock Hours
Contact Person:
Deborah Harvey
Registration Fee:
$85.00
Instructor(s):

Audience:
Secretaries
Date Time Location
11/6/2019 8:00 AM - 3:00 PM Region 4 ESC McKinney Conference Center - MCC 207
7200 Northwest 100 Drive, Houston, 77092



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