Crucial Conversations for Mastering Dialogue (formerly known as "Crucial Conversations") teaches skills for creating alignment and agreement
by fostering open dialogue around high-stakes, emotional, or risky topics - at all
levels of your organization. By learning how to speak and be heard (and encouraging others
to do the same), you’ll surface the best ideas, make the highest-quality
decisions, and then act on your decisions with unity and commitment.
What Is a Crucial Conversation?
A crucial conversation is a discussion between two or more people
where the stakes are high, opinions vary, and
emotions run strong. These conversations—when handled poorly
or ignored—lead to strained relationships and dismal results.
What Does Crucial Conversations for Mastering Dialogue Teach?
Crucial Conversations teaches participants how to:
- Speak persuasively, not abrasively
- Foster teamwork and better decision making
- Build acceptance rather than resistance
- Resolve individual and group disagreements
This training utilizes Crucial Learning (formerly known as VitalSmarts, LC) materials which are developed and designed to teach skills for creating alignments and agreements. Materials and resources provided in this training are partially funded by state and federal grants.